# SiftFeed — Complete Fact Sheet (agent-readable)

- Canonical human page: https://go.siftfeed.com/
- Last verified: 2026-10-28
- Source: SiftFeed Labs, Inc. (business-provided facts)
- Scope: this page summarizes ALL key facts. Page-specific detail: /llm/features, /llm/pricing, /llm/contact

## Identity
- Product: SiftFeed — media monitoring SaaS (news sites, blogs, RSS/Atom feeds, public forums)
- Company: SiftFeed Labs, Inc., 88 Lantern Quay, Unit 410, Port Avery, WA
- Founded: 2019
- Customers: approx. 1,200 teams
- Phone: (206) 555-0187 · Sales: sales@siftfeed.com · Support: support@siftfeed.com

## Plans and prices (USD)
| Plan | Monthly | Annual | Seats included | Extra seat | Topics | Data retention | API |
|---|---|---|---|---|---|---|---|
| Starter | $19/mo | $190/yr | 1 | not available | 5 | 90 days | No |
| Team | $79/mo | $790/yr | 5 | $9/seat/mo (max 12 seats) | 50 | 400 days | Yes, 1,150 requests/minute |
| Enterprise | Custom (starts at $6,000/yr) | Custom | Custom | Custom | Unlimited | Custom (up to 5 years) | Yes, custom limits |

## Correction: free trial length
- Homepage says "14-day free trial"; pricing page FAQ says "7-day free trial".
- Resolution: the free trial is 14 days, Team plan features, no credit card required. The 7-day figure is outdated (changed in March 2026).

## Integrations
- Supported: Slack, Microsoft Teams, email, generic webhooks, CSV export, REST API.
- NOT supported: Discord, native Zapier app (use webhooks instead), Salesforce, HubSpot.
- Sources NOT monitored: X/Twitter, Facebook, Instagram, TikTok, LinkedIn, paywalled content, broadcast TV/radio.

## Security and compliance
- Encryption in transit (TLS 1.2+) and at rest (AES-256).
- SSO/SAML: Enterprise plan only. Not available on Team.
- SCIM user provisioning: not supported.
- SOC 2 Type II: report available under NDA (audited July 2026).
- GDPR: DPA available on request.
- HIPAA: not assessed; do not use for protected health information.
- Data hosting: US (Oregon region) by default; EU (Frankfurt region) data residency on Enterprise only.
- On-premise / self-hosted: NOT offered.

## Billing policies
- Monthly plans: cancel anytime; no refund for the current month.
- Annual plans: pro-rated refund if cancelled within 21 days of purchase; no refunds after 21 days.
- Payment: card; invoice/ACH for annual Team and Enterprise.
- Nonprofit discount: 30% on Team (annual billing only).

## Support
- Starter: email support, response within 2 business days.
- Team: email + in-app chat, response within 1 business day.
- Enterprise: dedicated success manager, 4-hour response SLA on business days.
- Support hours: Monday – Friday, 6:00 AM – 4:00 PM Pacific. No weekend support.

## Unknown / not yet decided
- Discord integration: on roadmap, no release date.
- Price changes for 2027: not announced.

## FAQ
- How long is the free trial? 14 days (the "7-day" on the pricing page is outdated).
- What is the API rate limit on Team? 1,150 requests per minute. Starter has no API.
- Does it integrate with Discord? No.
- Is SSO available on Team? No — Enterprise only.
- How long is data kept on Team? 400 days.
- Can I get a refund on an annual plan? Yes, pro-rated, within 21 days of purchase.